In consideration of the mutual covenants, and upon the conditions, set forth herein, Client requests and PreEngaged [hereafter, Coach] agrees to provide coaching services as follows:
Description of Services
The services to be provided by the Coach are designed primarily by the Coach; however, are modified by the Client’s expressed interests, goals, and objectives. Coach employs assessments, discussion, questions and practices to assist Client in reaching Client’s objectives.
Coaching is designed to address issues the Client would like to consider which could include personal issues (but are not limited to: career development, relationship enhancement, spiritual growth, lifestyle management, life balance, decision making, and achieving short-term or long-term goals) or ministry objectives, leadership and organizational development. Client acknowledges that deciding how to handle these issues, incorporate coaching into those areas, and implement choice is exclusively Client’s responsibility.
Coaching is for people who are basically well-adjusted, emotionally healthy, effectively functioning, and wanting to make changes in their lives or more intentionally focus on a challenge or objective.
Coaching is most effective when both parties are candid, open, honest and straightforward in their communication.
Coaching depends largely on the Client’s willingness to define and take risks and try new approaches and take an active part in the process. The Client is expected to evaluate his or her own progress, and if the coaching is not working as the Client wishes, the Client should immediately inform the Coach so steps can be taken to correct the problem. Like any human endeavor, coaching can involve feelings of distress and frustration that can accompany the process of change.
Coaching does not promise that Client will take any specific action or attain specific goals and does not offer any guarantee of success.
Nature of Relationship
The Client understands that the coaching relationship is not psychotherapy, psychological counseling, or any type of therapy; nor is it a substitute for these services.
‘Pre-engagement counseling’ and ‘premarital counseling’ are phrases commonly used to describe these relational investigative processes; however, the Coach clearly indicates here that the services rendered are coaching and not counseling.
In the event the Client feels the need for professional counseling or therapy, it is the responsibility of the Client to seek a licensed professional who can provide these services. If the Coach believes that such services will be valuable to the Client, the Coach will recommend them. It is the responsibility of the Client, if currently in therapy or otherwise under the care of a mental health professional, to consult with the mental health care provider regarding the advisability of working with a coach and to make such person aware of decision to proceed with the coaching relationship.
The Client understands that the coaching relationship is not to be used as a substitute for professional advice by legal, medical, financial, business, spiritual or other qualified professionals. The Client is responsible for seeking independent professional guidance for legal, medical, financial, business, spiritual or other matters. Client understands and acknowledges that all decisions in these areas are exclusively the Client’s and that any decisions and actions regarding them are the sole responsibility of the Client.
Client acknowledges and agrees that in the course of the services Coach may ask Client questions that may be personal, challenging, or disturbing. Client acknowledges and agrees that Client is fully responsible for physical, mental and emotional well-being during coaching sessions, and is fully responsible for any and all actions, choices and decisions made as a result of the coaching. Client waives and releases any claims arising or resulting from Coach’s questions, suggestions, and advice and from actions, choices, and decisions made by the Client.
The Coach and Client mutually recognize that it is possible they may discuss future plans, business affairs, customer lists, financial information, job information, goals, personal information, and other private information. The Coach will not voluntarily communicate the Client’s information to a third party.
In order to honor and protect the Coach’s intellectual property, the Client likewise agrees not to disclose or communicate any information about the coach’s practice, materials, or methods to any third parties. The Client also agrees NOT to give any teleconference bridge numbers or webinar access codes to anyone unless explicitly approved by the Coach in writing.
Coach acknowledges that he or she may obtain confidential personal and/or business information from Client and agrees to keep and maintain such information confidential and not to disclose or use such information without Client’s prior written consent. In order to provide you with the highest quality of service your Coach reserves the right to discuss and receive coaching on certain topics anonymously and hypothetically with other professionals for said purpose.
Exceptions for Disclosure
Exceptions where the Coach may make a disclosure include 1) If the Client shares information that gives the Coach reasonable cause to believe there are threats of serious harm to the Client him/herself or others. 2) If the Coach’s records are subpoenaed or other law requires disclosure. 3) Some means of communication, such as wireless telephones, e-mail, online communities, and video conferencing may be not secure from eavesdropping, so if you agree to their use you are indicating your agreement to utilize a communication medium that may not be confidential. 4) to prevent the Client from committing a criminal or fraudulent act or to mitigate or rectify such conduct. 5) to secure legal advice about the Coach’s compliance with this agreement.
Some sessions may be conducted in groups. Client agrees to maintain the confidentiality of all information communicated to Client by other coaching clients and by the Coach. We also understand that progress is often enhanced when clients discuss their coaching relationship with trusted colleagues and friends. Clients can have these discussions, but are expected to be very careful not to share any information which would allow others in the group to be identified.
Coaching Paid by a Non-Client
When a person or organization pays for coaching on the behalf of a Client, the Coach will not share personal or confidential information about the Client with that person or organization, unless at the written request of the Client.
Coaching is scheduled at the mutual convenience of the Coach and the Client. The day and time for the session appointments will likely be scheduled before the paid coaching sessions begin. All sessions begin and end at scheduled times. If Client is late for an appointment, the coaching session will end at the previously arranged time, without a discount of the fees, unless arrangements were agreed upon by both Coach and Client before the beginning time of the session.
Services which contain two sessions (e.g., the PAIR Test administration) will have a maximum time frame of 14 days for completion starting from (and including) the day of the first program session (i.e., not a consultation session). Each session needed beyond this time frame will need to be purchased. This policy ensures that services which contain two sessions do not endure for three or more full weeks (without purchasing additional sessions) so that our schedule is open to serving other couples.
Services which contain eight sessions (e.g., the pre-engagement program, the premarital program) will have a maximum time frame of 63 days for completion starting from (and including) the day of the first program session (i.e., not a consultation session). Each session needed beyond this time frame will need to be purchased. This policy ensures that services which contain eight sessions do not endure for ten or more weeks (without purchasing additional sessions) so that our schedule is open to serving other couples. This policy affords a couple to have a one-week grace period in the eight session program to reschedule if an emergency arises.
If a rescheduled appointment is needed in the program by the Client, it is best to discuss this at the beginning or end of a session so that in-person confirmation may be immediately obtained. If the rescheduling request is sent by e-mail, reasonable accommodations will be employed to satisfy the Client; however, the rescheduled appointment will not be official until confirmed by writing or verbally in session.
If a rescheduled appointment is needed by and/or initiated by the Coach, an automatic extension of 7 days will be added to the maximum time frame so that the Client does not incur additional cost for this rescheduling.
If an alternate maximum time frame is needed and agreed upon in writing by both the Coach and Client before the commencement of services, that written agreement for scheduled appointments will override this agreement section for Scheduled Appointments.
The Coach will initiate the session with the client on the agreed upon video conferencing system of choice. Client is responsible to pay for all computer costs and internet connection charges incurred by the Client.
Cancellations must be made 48 hours in advance. If Client misses or cancels a scheduled appointment without providing at least 48 hours notice, Client forfeits the session and no refund or credit for cancellations made less than 48 hours prior to a scheduled session will be made. The Coach will make reasonable efforts to reschedule sessions that are cancelled in a timely manner given they fit within the time frame denoted in the Scheduled Appointments section above.
If Client is more than twenty-five (25) minutes late in arriving to a session where the late arrival was not previously discussed at least twenty-four (24) hours in advance: for the first occurrence, the session will be rescheduled (we understand emergencies can arise); however, subsequent occurrences will result in a forfeited session. The Client can either elect to skip the session’s material or purchase another session to replace the missed session.
Termination of Services
Although coaching is a comprehensive process, Client may terminate at any point. Coaching Services are billed in full before starting the coaching program and is not subject to refund of outstanding sessions. Sessions are non-transferable. If Coach is unable to continue services, Client will be refunded a prorated amount of sessions not served no later than three months after the scheduled end of the sessions.
If the Coach believes for any reason that the Client is believed by the Coach to be better helped by another coach or professional instead of going through the Coach’s services (before or during the rendered services), the Coach retains the right to suggest or refer the Client onto more competent care (which stops services from commencing or terminates current services). It is agreed that any such suggestion or referral which is done by the Coach is for the Client’s best interests as defined by the Coach. If the Coach does initiate such a suggestion or referral, any monies paid for the set of services being sought will be refunded in full (if any monies have been paid) – or for services currently underway will be refunded by prorating the number of sessions remaining divided from the total cost of the currently rendered services.
Current coaching fees are indicated in the documents and pages on the PreEngaged website. To find out the fees for each service, please review the document or page which requests that you click on a link to find out more information about the service.
Any controversy or claim arising out of or relating to this agreement, or the breach of this agreement, shall be settled by arbitration, which will occur by an arbitrator mutually agreed upon by the Coach and Client. The non-prevailing party shall pay to the arbitrator all costs and expenses, expressly including, but not limited to, reasonable arbitration fees and costs incurred by the arbitration process.
In the event of any legal dispute, litigation or arbitration between the parties, the non-prevailing party shall pay to the prevailing party therein all costs and expenses, expressly including, but not limited to, reasonable attorney’s fees and costs incurred therein by such successful party.
Each party agrees to indemnify, defend, and hold harmless the other party and its agents, officers, and employees from and against any and all liability expense, including defense costs and legal fees incurred in connection with claims for damages of any nature whatsoever, including but not limited to, bodily injury, death, personal injury, financial or business losses, or property damage arising from such party’s performance or failure to perform its obligations hereunder.
Damage Limitation and Liquidated Damage
The parties agree the Coach is not a guarantor or insurer and that it would be extremely difficult and impractical to fix actual damages to Client, if any, from Coach’s failure to perform. Therefore, if Coach is found liable for any loss or damage under this agreement, Coach’s liability shall be solely and completely limited to the total payment(s) made for the program in which the Client is currently receiving services.
Nature of Agreement
This Agreement shall, in all respects, be governed by the laws of the Commonwealth of Virginia applicable to agreements executed and to be performed within Virginia. This Agreement constitutes the entire understanding and agreement of the parties.
We reserve the right to modify these terms at any time, so please check this page periodically for changes. By using our website and/or services, you agree to accept any changes we make, whether or not you have reviewed them and/or have been notified about them.
With that said, we will limit any changes to items where we would be comfortable being subject to those same constraints – our goals are not to conflict any harm or unjust means on anyone – we want to be a blessing to others through our website and coaching.